FAQ

Do sellers get to upload their own products?

Yes. As Mercha Exchange expands, approved sellers will gain access to a dedicated seller dashboard. This space allows you to directly upload products, manage listing details, set pricing, track inventory, and handle order-related information.

Dashboard feature availability and active listing access may vary depending on your specific membership tier and approval status.

What are active listings?

Active listings are the approved products, services, or offers that are currently visible to shoppers on the ME Market platform. Your maximum number of simultaneous active listings depends on your membership tier:

  • Starter Membership: Includes up to 5 active listings.

  • Growth Membership: Includes up to 50 active listings.

  • Featured Membership: Includes unlimited active listings (subject to review and quality standards).

Does Mercha Exchange charge transaction fees?

No, not for outside sales. Mercha Exchange is built to be a seller-first platform, meaning your sales belong to you. We do not take a transaction fee from sales completed through your own website, shop, social page, order form, or external checkout link—even if the shopper originally discovered you through ME Market.

Our primary revenue model relies on seller memberships and physical ME Market Days opportunities. The only exception is if you explicitly choose to use our optional platform checkout tool (detailed below).

Will ME Market offer an online checkout option for sellers?

Yes. We plan to launch an optional ME Market checkout feature designed specifically for approved sellers who do not have an existing online checkout system, or who simply prefer to let shoppers complete their purchases directly on our platform.

This feature will be entirely optional and completely separate from your external checkout methods. Full terms, payout schedules, and refund policies will be provided well before you choose to opt-in.

What is the transaction fee for using ME Market checkout?

If you choose to utilize the optional ME Market checkout tool when it launches, the planned transaction fee is a flat 5% per processed sale.

This fee is strictly used to offset credit card processing fees, platform hosting, and operational expenses required to process transactions. This 5% fee applies only to sales completed directly through the ME Market platform. It will never apply to your independent, outside sales.

Who handles shipping, fulfillment, and customer service?

You do. Independent sellers are fully responsible for their own shipping, order fulfillment, tracking updates, and ongoing customer service—including returns, replacements, and exchanges.

This standard applies across the board, whether the sale is processed through your own external links or through the optional ME Market checkout.

When does Mercha Exchange get involved in buyer disputes?

Buyers are required to contact the seller directly to resolve order, shipping, or return issues.

Mercha Exchange will only step in to review a transaction if a buyer can demonstrate that they have made a reasonable, documented effort to resolve the concern with the seller, and the seller has remained completely unresponsive or failed to make a good-faith effort to fix the problem.

Is ME Market like Etsy or Amazon?

While ME Market shares a marketplace style, we operate with a much more seller-centered, community-focused approach.

Instead of trapping you inside a rigid ecosystem that relies on heavy transaction penalties, our goal is to build a discovery platform. We provide the membership-based visibility, seller profiles, and digital tools you need to get seen online, connect with shoppers, and drive traffic back to your own brand.

Is ME Market Days the same thing as ME Market?

Not quite—they are two sides of the same brand.

  • ME Market is our permanent, online marketplace and discovery platform.

  • ME Market Days is the in-person, experiential side of the brand—organized outdoor community market events where sellers and shoppers can connect face-to-face, talk shop, and support small businesses locally.

Does membership guarantee sales?

No. Mercha Exchange provides the platform, visibility, and marketing opportunities, but membership does not guarantee a specific volume of sales, traffic, social media engagement, or revenue.

Individual seller results will always vary based on factors like product demand, pricing strategy, photography quality, customer communication, and your own outside marketing efforts.