Seller Membership Agreement and Cancellation Policy

This Seller Membership Agreement and Cancellation Policy explains the expectations, membership terms, cancellation rules, and seller responsibilities for participating in ME Market by Mercha Exchange.

By applying for, joining, or maintaining a ME Market seller membership, the seller agrees to follow the terms below, along with all applicable ME Market policies, including Seller Standards, Buyer Trust Policy, Outside Seller Purchase Disclaimer, Prohibited Items Policy, Seller Membership Terms, and any applicable ME Market Days Vendor Rules.

1. Membership Purpose

ME Market by Mercha Exchange is designed to help small businesses, makers, creators, vendors, service providers, and independent sellers gain more visibility online and in person.

Seller memberships may include access to seller profile opportunities, website or shop links, directory placement, promotional opportunities, ME Market Days opportunities, discounted booth pricing when applicable, and seller visibility support.

Membership does not guarantee sales, buyer traffic, event approval, specific results, social media performance, website clicks, market attendance, or revenue.

2. Membership Levels

ME Market may offer different seller membership levels, including Starter Seller, Market Member, and Featured Member.

Membership benefits may vary depending on the selected membership level. Benefits may include seller directory placement, seller profile page, website or social links, monthly visibility snapshot, market event opportunities, discounted booth pricing, featured seller opportunities, or enhanced promotional support.

Mercha Exchange may update membership benefits, pricing, features, or availability as ME Market grows.

3. No Listing Fees

ME Market does not charge a separate listing fee for sellers to be included in the seller directory or to have a seller profile as part of their membership.

Sellers should not have to pay a separate fee every time they want to be seen.

4. Outside Website Sales

If a shopper discovers a seller through ME Market and completes a purchase through the seller’s own website, shop, social page, order form, or outside platform, Mercha Exchange does not take a transaction fee from that outside sale.

Purchases completed outside ME Market are handled directly by the seller.

The seller is responsible for their own checkout process, payments, shipping, fulfillment, refunds, returns, exchanges, customer service, business policies, and buyer communication.

5. Future ME Market Checkout

In the future, Mercha Exchange may offer ME Market checkout for sellers who do not have their own online checkout or who want to sell directly through the platform.

If a seller chooses to use ME Market checkout, additional terms may apply, including transaction fees, payment processing fees, payout terms, refund rules, order responsibilities, and customer service expectations.

Any future ME Market checkout fees will be clearly explained before a seller chooses to use that option.

6. Monthly Membership Billing

Monthly seller memberships are billed on a recurring monthly basis unless canceled according to this policy.

Monthly members may cancel before their next billing period to stop future charges.

To avoid the next billing charge, sellers should submit cancellation requests at least 3 business days before the next billing date.

Cancellation stops future billing but does not automatically refund the current billing period.

7. Annual Membership Billing

Annual seller memberships are paid upfront and may be offered at a discounted rate compared to paying month-to-month.

Annual memberships are intended for sellers who want to commit to a full year of participation and receive annual membership value.

Annual members may cancel to stop future renewal, but annual membership payments are generally not refundable after membership benefits, seller profile setup, promotional support, directory placement, or other services have begun.

Refund requests may be reviewed by Mercha Exchange on a case-by-case basis.

To avoid an annual renewal charge, sellers should submit cancellation requests at least 10 business days before the renewal date.

8. Cancellation Requests

Sellers may request cancellation by contacting Mercha Exchange through the contact method provided on the website or through any official seller support process created by Mercha Exchange.

A cancellation request should include:

Seller name
Business name
Email address connected to the membership
Membership level
Reason for cancellation, if the seller chooses to provide one

Mercha Exchange may confirm cancellation by email.

9. Refunds

Monthly membership fees are generally non-refundable once a billing period has started.

Annual membership fees are generally non-refundable after seller benefits or services have begun, including profile setup, directory placement, promotional work, market opportunity access, or other membership-related support.

Mercha Exchange may review refund requests on a case-by-case basis, especially in situations involving duplicate charges, billing errors, accidental payments, or special circumstances.

Approved refunds, if any, may take time to process depending on the payment provider.

10. No Guaranteed Results

ME Market is designed to create visibility and opportunity, but results are not guaranteed.

Seller results may vary based on product type, pricing, photos, customer demand, seller communication, market participation, location, outside promotion, buyer interest, seasonality, and other factors.

Mercha Exchange does not guarantee sales, revenue, profits, website clicks, buyer inquiries, social media engagement, event attendance, or business growth.

11. Seller Responsibilities

Sellers are responsible for operating their own business professionally.

This includes providing accurate business information, honest product or service descriptions, clear pricing, professional communication, timely responses, responsible fulfillment, appropriate customer service, and compliance with applicable laws, taxes, permits, licenses, and regulations.

Sellers are also responsible for making sure they have the right to sell or promote their products, services, designs, images, logos, content, and materials.

12. Buyer Trust and Accountability

Sellers are expected to take buyer trust seriously.

If a buyer contacts a seller with a concern, the seller should make a reasonable effort to respond and resolve the issue directly.

If a buyer has attempted to resolve an issue with a seller and has not received a response or reasonable resolution, Mercha Exchange may review the concern and take action regarding the seller’s standing on ME Market.

13. Seller Standing and Marketplace Action

Mercha Exchange reserves the right to review seller participation and take action if a seller violates ME Market standards, fails to communicate professionally, provides misleading information, receives repeated unresolved complaints, sells prohibited items, acts unprofessionally, or harms the trust of the marketplace.

Marketplace action may include:

Seller warning
Request for updated information
Temporary pause of seller profile
Removal of featured placement
Loss of market or event privileges
Removal from ME Market Days
Membership review
Membership cancellation
Removal from ME Market

14. ME Market Days Participation

Seller membership does not automatically guarantee acceptance into every ME Market Days event.

Event participation may depend on space availability, category balance, vendor approval, deadlines, venue requirements, event rules, and seller eligibility.

Eligible members may receive discounted booth pricing or early access to event opportunities depending on membership level and event availability.

15. Use of Seller Information for Promotion

By participating in ME Market, sellers may allow Mercha Exchange to use approved business names, logos, product photos, descriptions, social links, website links, and seller-provided content for directory listings, seller spotlights, event promotion, website features, social media posts, email updates, and marketplace marketing.

Sellers should only provide content they have the right to use and share.

16. Changes to Membership Terms

As ME Market grows, Mercha Exchange may update membership features, policies, pricing, benefits, cancellation rules, or seller requirements.

Mercha Exchange will make reasonable efforts to communicate major changes to sellers.

Continued participation after updates may be considered acceptance of the updated terms.

17. Agreement to ME Market Policies

By joining ME Market as a seller, the seller agrees to follow applicable ME Market policies, including but not limited to:

Seller Standards
Buyer Trust Policy
Outside Seller Purchase Disclaimer
Seller Membership Terms
Prohibited Items Policy
ME Market Days Vendor Rules, when participating in events
Fair Market Promise

18. Our Commitment

Mercha Exchange is committed to building ME Market with fair fees, simple rules, seller visibility, buyer trust, and community support.

Our goal is to help sellers feel seen, supported, and respected while keeping the marketplace professional, transparent, and trustworthy.